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Kevin Wu
About
Kevin Wu is the founder and CEO of Leaping AI (YC W25), which builds self-improving voice AI agents for companies with large call centers. Leaping handles around 100,000 calls per day and automates up to 70% of repetitive support calls for 10 to 15 clients in Europe and the US. He covers why he started after BCG's GenAI task force, how he sells to VPs of operations without overpromising, scaling from 10,000 to 100,000 daily calls, and meeting Paul Graham, who invested. In this episode: • What do
Best quotes
Leaping makes self-improving voice agents for businesses.
We currently do around 100,000 calls per day on our platform whilst automating, you know, up to 70% of repetitive uh support calls on the phone.
Our ICPS are, you know, um companies with large call centers that um have a lot of repetitive phone calls and that want to uh you know, use AI to improve first call deflection rates
We are an orchestration layer. So uh we co co collaborate with uh large language model providers like uh chbpt.
I try not to set unrealistic expectations, right? So uh I I don't say hey you know with this you're able to automate uh like your entire human workforce right and save massive costs
FAQ
What is Leaping AI?
Leaping AI is a YC Winter 25 company founded by Kevin Wu that makes self-improving voice AI agents for businesses. The platform automates repetitive support calls and currently handles around 100,000 calls per day.
Who is Leaping AI's ideal customer profile (ICP)?
Their ICPs are companies with large call centers that handle a high volume of repetitive phone calls and want to use AI to improve their first-call deflection rates. They primarily serve the European and American markets.
What technology stack does Leaping AI use?
Leaping AI functions as an orchestration layer that collaborates with large language model providers like OpenAI's ChatGPT. Their stack also includes voice providers such as Cartesia, ElevenLabs, OpenAI itself, and Azure.
How does Leaping AI acquire new customers?
They use two primary channels: inbound requests from channels like LinkedIn, podcasts, and YC, alongside an outbound go-to-market motion. When conducting outbound outreach to prospects like VPs of Ops, they currently utilize humans for cold calling rather than AI.
What are Leaping AI's pricing and client metrics?
Leaping AI currently works with around 10 to 15 clients. They charge them a five-figure or six-figure fee depending on the overall size of the client.
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